Effective: January 1, 2017


Our privacy policy will help you understand what information we collect at Stone Lab, how Stone Lab uses it, and what choices you have.

When we talk about “Stone Lab”, “we”, “our” or “us” in this policy, we are referring to Systems Stone Co., Ltd., the company which provides the Services. When we talk about the “Services” in this policy, we are referring to our online laboratory managment platform. Our Services are currently available for use via a web browser or applications specific to your desktop or mobile device

Information we collect and receive

1. Customer Data

Content and information submitted by users to the Services is referred to in this policy as
“Customer Data.” As further explained below, Customer Data is controlled by the organization that submit the data (the “Customer”). Where Stone Lab collects or processes Customer Data, it does so on behalf of the Customer. Here are some examples of Customer Data
(but keep in mind they are only examples and there may be others): Tool Information, Tool’s picture, Tool’s status, activity history of tool, calibration history of tool and other statistic data of tool. A user may also choose to enter information into their profile,
such as first and last name.

2. Other information

Stone Lab may also collect and receive the following information:

  • Account creation information.
    Users provide information such as Company Name, Company’s Address, Telephone No., Warehouse Name, Prefix Username for create accounts.
  • Billing and other information.
    For Customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address on our behalf or we may do this ourselves.
  • Services usage information.
    This is information about how you are accessing and using the Services, which may include administrative
    and support communications with us and information about the teams, channels, people, features,
    content, and links you interact with, and what third party integrations you use (if any).
  • Log data.
    When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
  • Device information.
    We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
  • Geo-location information.
    Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
  • Third party data.
    Stone Lab may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information.

Our Cookie Policy

Stone Lab uses cookies to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer or mobile device to us
each time you visit our website or use our desktop application. They are unique to your account or your
browser. Session-based cookies last only while your browser is open and are automatically deleted when
you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your account and personal information in order to remember that you are
logged in and which teams you are logged into. Other cookies are not tied to your account but are unique
and allow us to carry out site analytics and customization, among other similar things. If you access the
Services through your browser, you can manage your cookie settings there but if you disable some or all
cookies you may not be able to use the Services.

Stone Lab sets and accesses our own cookies on the domains operated by Stone Lab and its corporate affiliates.
In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third
party cookies from Google Analytics on its website. We do not currently recognize or respond to
browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How we use your information

We use your information to provide and improve the Services.

1. Customer Data

Stone Lab may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions
to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical
issues or at a Customer’s request in connection with customer support matters; (c) as required by law and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.

2. Other information

We use other kinds of information in providing the Services. Specifically:

  • To understand and improve our Services.
    We carry out research and analyze trends to better understand how users are using the Services and improve them.
  • To communicate with you by:

    • Responding to your requests.
      If you contact us with a problem or question, we will use your information to respond.
    • Sending emails
      We may send you Service and administrative emails. We may also contact you
      to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Stone Lab.
  • Billing and account management.
    We use account data to administer accounts and keep track of billing and payments.
  • Communicating with you and marketing.
    We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes.
  • Investigating and preventing bad stuff from happening.
    We work hard to keep the Services secure and to prevent abuse and fraud.

This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified
so it is no longer associated with an identifiable user or Customer of the Services.

Your choices

1. Customer Data

Customer can control their data on Stone Lab App and Stone Lab Portal. For example, Customer may manage user permissions, reset user password, change setting or edit tool data.

2. Other information

If you have any questions about your information, please contact us at support@systemstone.com.

Other Choices

In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared.
Stone Lab does not control these choices, or default settings, which are offered by
makers of your browser or mobile device operating system.

Sharing and Disclosure

There are times when information described in this privacy policy may be shared by Stone Lab. This section discusses only how Stone Lab may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data.

1. Customer Data

Stone Lab may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:

  • With third party service providers and agents.
    We may engage third party companies or individuals to process Customer Data.
  • With affiliates.
    We may engage affiliates in our corporate group to process Customer Data.
  • With third party integrations.
    Stone Lab may, acting on our Customer’s behalf, share Customer Data with the provider of an integration
    added by Customer. Stone Lab is not responsible for how the provider of an integration may collect, use,
    and share Customer Data.

2. Other information

Stone Lab may share other information as follows:

  • About you with the Customer.
    There may be times when you contact Stone Lab to help resolve an issue specific to your company. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
  • With third party service providers and agents.
    We may engage third party companies or individuals, such as third party payment processors, calibration provider, to process information on our behalf.
  • With affiliates.
    We may engage affiliates in our corporate group to process other information.

3. Other types of disclosure

Stone Lab may share or disclose Customer Data and other information as follows:

  • During changes to our business structure.
    If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Stone Lab’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
  • To comply with laws.
    To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
  • To enforce our rights, prevent fraud and for safety.
    To protect and defend the rights, property, or safety of us or third parties, including enforcing
    contracts or policies, or in connection with investigating and preventing fraud.

We may disclose or use aggregate or de-identified information for any purpose. For example, we may share
aggregated or de-identified information with our partners or others for business or research purposes
like telling a prospective Stone Lab Customer the most popular tool.


Stone Lab takes security seriously. We take various steps to protect information you provide to us from
loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of
the information we collect, process and store, and the current state of technology.

Children’s information

Our Services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page.
If you continue to use the Services after those changes are in effect, you agree to the revised

Contacting Stone Lab

Please also feel free to contact us if you have any questions about Stone Lab’s Privacy Policy or
practices. You may contact us at support@systemstone.com or
at our mailing address below:

System Stone Co., Ltd.
4/176 Soi Ladprakao66, Ladprakao Rd.
Anusawari, Bangkok, 10220